Refund Policy

1. Membership — $19.99/month

You may cancel your membership at any time; cancellation takes effect at the end of your current billing period. Membership fees already billed for the current period are non-refundable.

2. Human navigation service — $99/hour

Billed only for hours actually worked. Any prepaid, unused balance is refunded in full.

3. Clinic booking deposits — 10% of your quote

• Cancel before your scheduled treatment date: 70% of the deposit is refunded.
• Once treatment has been delivered, the deposit and all treatment payments are non-refundable.

4. Treatment balances — the remaining 90%

The 90% balance is charged to your card on file only after treatment is delivered. Because it is collected after care is complete, it is non-refundable. If you believe you were charged in error, contact us within 30 days and we will investigate.

5. How refunds are paid

Approved refunds are returned to your original payment method via Stripe within 10 business days.

6. Problems? Talk to us first

If something goes wrong, please contact us before filing a chargeback — we will resolve it faster than your bank will:
Email: contact@auricreek.us · Phone: (832) 762-8708